JOMBINE & OUR CLIENT

We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. We represent only the top talent in their fields and provide agent-like support, guidance, and coaching to our candidates. Learn more at www.jombine.com.

THE COMPANY & TEAM

Our client is a leader in the restoration, recovery, and reconstruction industry. For over 50 years and in nearly 400 markets, they serve their communities with steadfast service, innovative solutions and approaches, and all-inclusive support during their clients worst days, including floods, fires, mold, and more. 

It is in an industry that truly serves its community. The restoration and reconstruction industry comes alongside home and business owners during unexpected hard days - floods, fires, mold, and more. Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe in a home that displaces a family to a hotel. These are just a few of the examples of how our client steps in and serves their communities with steadfast service through innovative solutions and approach, and all-inclusive support to get people back in business.

As a true people-first organization, their mission is to first serve others. As such, the core values of kindness, compassion, care, service, social purpose, and family ring true to their ethos and actions in the everyday operations of the business and with clients. 

YOUR DNA

• Strong Project Management Skills: This is crucial for tapping into project needs and the scope of small to very large losses. Expertise in project management and scheduling software is key.

• Collaboration Skills: The ability to effectively lead and cross-collaborate across team members is key. This includes clear communication, delegation, and performance management.

• Excellent Communication and Interpersonal Skills: Estimators interact with a variety of stakeholders, including customers, insurance adjusters, and other professionals. They need to be able to communicate clearly, concisely, and professionally, both verbally and in writing.

• Technical Expertise: Understanding of property damage restoration techniques (water, fire, mold), contents cleaning and pack-out procedures, and industry best practices is necessary to assess damage, develop mitigation plans, and ensure quality control.

• Understanding of Insurance Claims Processes: A strong grasp of how insurance claims work to effectively collaborate with adjusters, ensuring projects meet insurance requirements and receive proper reimbursement.

• Organization and Attention to Detail: Loss projects involve many moving parts. The estimator needs to be highly organized, detail-oriented, and able to juggle multiple tasks simultaneously while maintaining accurate project documentation.

• Customer Service Focus: Building trust and maintaining positive relationships with customers is important. Everyone on the team needs to be empathetic, responsive to customer concerns, and ensure a smooth restoration process.

• Problem-Solving Skills: Projects can present unexpected challenges. The estimator needs to be a critical thinker, able to assess situations, develop solutions, and adapt plans as needed.

• Staying Up-to-Date: The industry is constantly evolving. The successful candidate stays informed about new techniques, regulations (like IICRC standards), and best practices to ensure their team uses the most effective methods.

WHO WE’RE LOOKING FOR

Outside of the DNA above, we’re looking for the right candidate with experience in…

• Knowledge of technology (iPhone, iPad, computer, Android)

• Customer Service Skills

• Ability to learn and operate our primary operating systems: RMS, Xactimate, Symbility, MICA and additional systems as requested

• Ability to create documents

• Ability to answer and communicate with customers over the phone and face to face

• Ability to work independently and / or with a team

• Ability to participate in an on-call schedule

• Ability to work within hazardous environments safely

• Maintain a level of confidentiality

Required Education and Experience

• Experience with Xactimate and/or Symbility required

• Bachelor’s Degree or equivalent industry experience

• Customer Service experience

• Industry certifications (Level 1, 2 and/or 3, IICRC and Lead)

• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Physical Requirement

• Must be able to communicate and converse with customers over the phone and face to face

• Must be able to stay in a stationary position up to 80% of the time

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

• Must be able to observe and perceive information on a computer and documents

SALARY & BENEFITS

Comp range is $70,000 - $85,000 base salary plus commissions and related bonuses. The expected bonus structure for this role will increase this range from $85,000-$100,000+. 

Our client provides a comprehensive benefits package, including:

• Medical plans available

• Paid sick leave

• Paid vacation time

• Paid holidays

• Car Allowance

• Phone Allowance 

• 401k match

• Other work perks include team bonding events, leadership development programs, mentorships, corporate branded swag, and more

NEXT STEPS

We encourage you to apply and to give us the opportunity to support you and your career goals in this role. Apply below and let’s start a conversation.