QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying)
Our client is hiring for a Head of Project Coordination to lead their Houston office. Our client is a leader in the restoration and reconstruction space and has nearly 400 offices serving residential, institutional, and commercial customers and clients across the United States and Canada. For over 50 years, our client has served their communities in their time of need when facing disaster.
While most of our client is broken into franchises, the corporate group that owns the Houston location is one of the largest in the country, including a 90,000 square foot office. They also oversees locations in Raleigh, Nashville, and Richmond, making this group one of the largest operators in the footprint.
This opportunity will be a true leader for the company, key team members, and the community, making positive impacts on the lives of their clients and teams every day. Plus, this is one of the key roles in the organization…every company has those 2-3 roles/people that drive the most critical change and results…this is that role.
If you are a true visionary, leader, and mission-minded growth driver, we’d love to get to know you and learn more about your fit for our client.
THE MUST HAVES: The Head of Project Coordination is a true people and organizational leader. As such, you’ll need to bring deep experience and proven track record with the following…
ensure compliance, scrutiny, and improvements within the critical processes of their business
managing between divisions and oversight of a team of project coordinators
ensuring best in class operations across customer service, field support, project finances, project coordination, and more
a successful track record leading people, including holding the team accountable to high standards and KPI’s/OKR’s, team development, and developing strong relationships and partnerships with stakeholders, TPA’s, and vendors.
highly proficient in Excel…if you can’t do a Vlookup or set up a pivot table, this isn’t the right role for you
To be successful in the role, we are looking for someone with strong industry experience…in restoration, reconstruction, construction, senior construction project management, insurance, or experience leading a service-based business as a General Manager, Owner, or Senior Leader.
THE WHY: a subsection of the construction industry that’s all about helping people during incredibly hard times/disasters - floods, fires, mold, emergencies, and accidents.
THE WHERE: the office is based in Houston and the territory encompasses the Houston metro market. You’ll be working in the office. Only candidates within 40 miles of the listed territory (or willing to relocate) will be considered.
THE WHO: one of the leading companies in the space - great people-first culture, support of a large corporate team, yet smaller office branches allow for family and strong team environments.
THE HOW: The Head of Project Coordination will be a true change agent and much of the glue in the team’s execution and success. You’ll be leading, developing, growing, poking, prodding, speaking up, speaking out, and speaking in to many of the key aspects of the business projects and operations.
Comp range is a $100,000 - $120,000 base package plus a quarterly bonus structure that are expected to add an additional $50,000 - $75,000 in compensation. Strong benefits package is also included with Medical Benefits, 401k, PTO, and much more.
Head of Project Coordination
JOMBINE & OUR CLIENT
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THE COMPANY & TEAM
Our client is one of the top restoration and reconstruction companies in the US, operating in nearly 400 different independent markets.
Even better - it is in an industry that truly serves its community. The restoration and reconstruction industry comes alongside home and business owners during unexpected hard days - floods, fires, mold, and more. Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe in house that displaces a family. These are just a few of the examples of how our client steps in and serves their communities with steadfast service through innovative solutions and approach, and all-inclusive support to get people back in business.
This particular branch, Houston, is one of the largest branches in our client’s national footprint. With over 80 team members, a 90,000 square foot office and facility, and a incredibly strong market share across Houston, this branch is thriving and ready for a leader to step in and hold tension to even more growth, process improvement, and success!
A GREAT OPPORTUNITY FOR A MOTIVATED, TENACIOUS, & AMBITIOUS LEADER
Our client is seeking a Head of Project Coordination to take control of the project operations side of the business. This includes leading a current team of 12 project coordinators and everything under their operations. As such, this role will be influential in bridging gaps with insurance partners, TPA’s, vendors, cross-department leaders, and customers.
Going deeper - this role is all about the process…and process improvement, development, and change management. From customer intakes, scheduling, follow-ups, managing program tools, and more…this person will be hands on and neck deep in ensuring all systems are running smoothly, effectively, and profitably.
YOUR DNA
You are a people-first leader. A strategist, a coach, an independent thinker, vision caster, and someone that builds the playbook, calls the plays, and leads the team to the win.
You are competitive, you love to win, hate complacency, and will do what it takes to succeed, putting in the extra hours, finding victory after failures, and navigating the ship with poise, resilience, and grit.
You are a goal setter with a growth mindset and push, coach, and lead your team to achieve those goals.
You don’t complain, whine, or make excuses…instead you lead through problem-solving, developing solutions, and driving improvements.
You are a servant leader, a mission-minded individual, passionately serving the community.
You lead through influence and know how to navigate change through strong strategies, systems, technology, implementation, and daily management.
Serving others in their time of need is not easy - especially as people experience fires, floods, mold, and more. As such, you put emphasis into living the vision, mission, and values to be more than just a service provider as you support people during such hard times.
WHO WE’RE LOOKING FOR
As the Head of Project Coordination, you will be responsible for overseeing the top-down needs of all projects coming through the organization. By leading the project coordination team, you’ll have your hand on the pulse in the organization and will be relied on to drive the business, projects, and team.
You are the magic maker…finding ways to aid teams, eliminate friction in workflows, and expanding reach across the locations.
The Day to Day
Respond to escalated team issues that may impede project delivery and coordinate solution implementation.
Monitor project milestones, changes, and technical status reports.
Report to leadership daily on updates for the department.
Analyze compliance task achievement in all divisions and improve SLA scores with clients
Overview the teams organized schedule of labor for jobs and manage transitions between divisions.
Make sure the team is building and maintaining relationships with TPAs and homeowners.
Needed Education, Experience, & Skills
Bachelor’s degree preferred
Restoration or construction industry experience is preferred
Ability to create, define and manage KPIs and SLAs
Proficient with Microsoft Office Suite, highly proficient in Excel is mandatory
Strong innovative problem-solving skills
Excellent organizational skills and attention to detail
Excellent written and verbal communication skills with professional phone etiquette
SALARY & BENEFITS
The approximate annual compensation range for this role, depending on individual candidate level and experience is a $100,000 - $120,000 base package plus a quarterly bonus structure that are expected to add an additional $50,000 - $75,000 in compensation.
Our client provides a comprehensive benefits package, including:
Medical, dental and vision plans available
Paid sick leave
Paid vacation time
Paid holidays
Paid paternity/maternity leave
RSP Plan
Life insurance and more
Other work perks include, team bonding events, company retreats, leadership development programs, mentorships, and more
GENERAL OVERVIEW
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