JOMBINE & OUR CLIENT

We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. We represent only the top talent in their fields and provide agent-like support, guidance, and coaching to our candidates. Learn more at www.jombine.com.

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THE COMPANY (OUR CLIENT) & THEIR TEAM

Our client is a leader in the restoration, recovery, and reconstruction industry. For over 50 years and in nearly 400 markets, they serve their communities with steadfast service, innovative solutions and approaches, and all-inclusive support during their clients worst days, including floods, fires, mold, and more.

As a true people-first organization, their mission is to first serve others. As such, the core values of kindness, compassion, care, service, social purpose, and family ring true to their ethos and actions in the everyday operations of the business and with clients.

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A GREAT OPPORTUNITY TO SUPPORT A GROWING COMPANY WITH LEADERSHIP, PURPOSE, & ACTION AS THEIR OPERATIONS MANAGER

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WHO WE’RE LOOKING FOR

Our client is seeking an Operations Manager to support this market by recruiting, coaching, and leading the team through high performance, excellence, professional development, and growth.

You have reconstruction, mitigation, restoration, and/or emergency response management experience (or adjacent/similar construction industry experience). You know the business, the players, the complexities, and understand what it takes to succeed.

YOUR DNA

• You are a true leader – by example, by vision, by strategy, by systems, and by adapting to the week-to-week needs of the company and team members.

• You aren’t just used to a high-pressure industry/role, you thrive in it with leadership, poise, and execution.

• You have a true heart for people – the people you serve, the people you lead, and the people who rely on you every day.

• You have a gritty attitude, thrive because of your resilience and composure, you're confident in yourself and your abilities, and carry yourself with a winning attitude.

• You understand that operational excellence involves wearing many hats, including finance, strategy, sales, meetings, goal setting, goal execution, performance metrics, business planning, profitability, marketing, customer service, and more.

• Work is more than just a job for you…it is a commitment to yourself, your team, your customers, and a common purpose among the company.

• You are looking for more than just another company to work for…you are looking to serve others in a people-first industry and company through servant leadership, helping people during very hard times, and ensuring the success of projects, people, and livelihoods.

The Day to Day

• Develop, manage, and execute strategic and business plans and work conjunctionally across other department leads towards growth, profitability, and overall company health.

• Manage department P&L, budgets, cash flow, customer A/R, and general daily operation finances (in coordination with financial leadership).

• Support sales and marketing campaigns, customer service initiatives, and customer-facing operations (in coordination with sales leadership).

• Manage the flow of customer projects, job reports, active projects, customer communications, contracts, backlogs, and more in support of positive customer experiences, work completion timelines, and operational excellence.

• Lead team members and support a positive, growing, and strong team environment.

• Recruit, hire, and train new high-performing and strong culture-fit team members.

• Lead and manage team meetings, company campaigns, and initiatives, and bridge the gaps between leadership and team members

• Liaison and management/support with insurance carrier programs, team management, and vendors to ensure compliance, coordination, and execution.

Required Education and Experience

• 5+ years’ experience in a Management role, and/or in a Project Management and/or Estimator role

• Experience in restoration or construction field

Preferred Education and Experience

• Bachelor’s Degree in Construction Management, Construction Engineering, Business Management or related field

• Ability to read and write construction estimates, specifically mitigation and reconstruction estimates

• Sales experience

• General Contractor’s license

• IICRC certifications

• Experience with Restoration Management Software (RMS) and/or Xactimate

• A career track record of: Project Management, Business Development, Customer Service, Leadership, Problem Solving, Coaching, Financial Statements

Travel

• This position will require up to 25% local travel to jobs sites (in the market), trainings, and company events (as needed).

Physical Requirement

All physical or mental requirements included in a position description must be needed to complete an essential function of the job. Essential functions are the functions routinely performed in the job and the removal of these functions would fundamentally change the position.

• Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.

• Must be able to lift and carry or otherwise move 50 pounds occasionally.

• Must be able to safely climb ladders.

• Remain in a stationary position for 4-6 hours at a time.

• Ability to safely operate a company vehicle.

• Work in a variety of customer job sites, including indoor and outdoor settings.

• Operate a computer and observe and perceive information and documents.

• Must be able to communicate and converse with customers over the phone and face-to-face.

SALARY & BENEFITS

The approximate annual compensation range for this role, depending on individual candidate level and experience, is $90,000 - $110,000 base, plus 20-30% bonus opportunities.

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Our client provides a comprehensive benefits package, including:

• Medical, dental and vision plans available

• Paid sick leave

• Paid vacation time

• Paid holidays

• Paid paternity/maternity leave

• 401k match

• Life insurance

• Cell Phone Allowance

• Vehicle or Vehicle Allowance per company discretion

• Advancement Opportunities

• Other work perks include, team bonding events, company retreats, leadership development programs, mentorships, and more

NEXT STEPS

Our recruiting company specializes in just Sales, Marketing, and Leadership/Management roles. We also focus on certain industries, including construction and restoration.

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As such, we encourage you to apply and to give us the opportunity to learn more about you and your career goals – whether this role or with other clients in our network.