QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying)
Our client is hiring for an Operations Manager to lead their Lancaster, Pennsylvania office. This leader in the restoration and reconstruction space has nearly 400 offices serving residential, institutional, and commercial customers and clients across the United States and Canada. For over 50 years, our client has served their communities in their time of need when facing disaster.
This opportunity will be a true leader for the company and community, making positive impacts on the lives of their clients and teams every day. If you are a true visionary, leader, and mission-minded growth driver, we’d love to get to know you and learn more about your fit for our client.
THE WHY: a subsection of the construction industry that’s all about helping people during incredibly hard times/disasters - floods, fires, mold, emergencies, and accidents.
THE WHERE: the office is based in Lancaster, Pennsylvania. You’ll be working in the office or out in the field (aka - no remote options). Only candidates within 20 miles of the listed territory (or willing to relocate) will be considered.
THE WHO: one of the leading companies in the space - great people-first culture, support of a large corporate team, yet smaller office branches allow for family and strong team environments. The Operations Manager is the #2 leader, behind the GM, and supports all aspects of the business and in conjunction with the GM, the branch goals, and needs of the team.
THE HOW: Join as an Operations Manager and help grow this branch, develop the team, and lead the next generation of goals. Comp range is $80,000-100,000 base plus 20-30% bonus opportunitues and strong benefits, car allowance, and more.
Operations Manager PA
JOMBINE & OUR CLIENT
We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. We represent only the top talent in their fields and provide agent-like support, guidance, and coaching to our candidates. Learn more at www.jombine.com.
Our recruiting company specializes in Leadership/Management roles. We also focus on certain industries, including construction and restoration. As such, we encourage you to apply for this role, but also to get to know you for any other roles/clients in our network that may be a good fit as well.
THE COMPANY & TEAM
Our client is a leader in the restoration, recovery, and reconstruction industry. For over 50 years and in nearly 400 markets, they serve their communities with steadfast service, innovative solutions and approaches, and all-inclusive support during their clients worst days, including floods, fires, mold, and more.
As a true people-first organization, their mission is to first serve others. As such, the core values of kindness, compassion, care, service, social purpose, and family ring true to their ethos and actions in the everyday operations of the business and with clients.
A GREAT OPPORTUNITY TO SUPPORT A GROWING COMPANY WITH LEADERSHIP, PURPOSE, & ACTION AS THEIR OPERATIONS MANAGER
WHO WE’RE LOOKING FOR
Our client is seeking a Operations Manager to support this market by recruiting, coaching, and leading the team through high performance, excellence, professional development, and growth.
You have reconstruction, mitigation, restoration, and/or emergency response management experience (or adjacent/similar construction industry experience). You know the business, the players, the complexities, and understand what it takes to succeed.
YOUR DNA
You are a true leader – by example, by vision, by strategy, by systems, and by adapting to the week-to-week needs of the company and team members.
You aren’t just used to a high-pressure industry/role, you thrive in it with leadership, poise, and execution.
You have a true heart for people – the people you serve, the people you lead, and the people who rely on you every day.
You have a gritty attitude, thrive because of your resilience and composure, you're confident in yourself and your abilities, and carry yourself with a winning attitude.
You understand that operational excellence involves wearing many hats, including finance, strategy, sales, meetings, goal setting, goal execution, performance metrics, business planning, profitability, marketing, customer service, and more.
Work is more than just a job for you…it is a commitment to yourself, your team, your customers, and a common purpose among the company.
You are looking for more than just another company to work for…you are looking to serve others in a people-first industry and company through servant leadership, helping people during very hard times, and ensuring the success of projects, people, and livelihoods.
The Day to Day
Develop, manage, and execute strategic and business plans and work conjunctionally across other department leads towards growth, profitability, and overall company health.
Manage department P&L, budgets, cash flow, customer A/R, and general daily operation finances (in coordination with financial leadership).
Support sales and marketing campaigns, customer service initiatives, and customer-facing operations (in coordination with sales leadership).
Manage the flow of customer projects, job reports, active projects, customer communications, contracts, backlogs, and more in support of positive customer experiences, work completion timelines, and operational excellence.
Lead team members and support a positive, growing, and strong team environment.
Recruit, hire, and train new high-performing and strong culture-fit team members.
Lead and manage team meetings, company campaigns, and initiatives, and bridge the gaps between leadership and team members
Liaison and management/support with insurance carrier programs, team management, and vendors to ensure compliance, coordination, and execution.
Required Education and Experience
Bachelor’s Degree in Construction Management, Construction Engineering, Business Management or related field
5+ years’ experience in a Management role, and/or in a Project Management and/or Estimator role
Experience in restoration or construction field
Preferred Education and Experience
Ability to read and write construction estimates, specifically mitigation and reconstruction estimates
Sales experience
General Contractor’s license
IICRC certifications
Experience with Restoration Management Software (RMS) and/or Xactimate
A career track record of: Project Management, Business Development, Customer Service, Leadership, Problem Solving, Coaching, Financial Statements
Travel
This position will require up to 25% local travel to jobs sites (in the market), trainings, and company events (as needed).
Physical Requirement
All physical or mental requirements included in a position description must be needed to complete an essential function of the job. Essential functions are the functions routinely performed in the job and the removal of these functions would fundamentally change the position.
Must be able to ascend and descend ladders, scaffolds, stairs and work in confined spaces and in proximity to loud equipment.
Must be able to lift and carry or otherwise move 50 pounds occasionally.
Must be able to safely climb ladders.
Remain in a stationary position for 4-6 hours at a time.
Ability to safely operate a company vehicle.
Work in a variety of customer job sites, including indoor and outdoor settings.
Operate a computer and observe and perceive information and documents.
Must be able to communicate and converse with customers over the phone and face-to-face.
SALARY & BENEFITS
The approximate annual compensation range for this role, depending on individual candidate level and experience, is $80,000 - $100,000 base, plus 20-30% bonus opportunities.
Our client provides a comprehensive benefits package, including:
Medical, dental and vision plans available
Paid sick leave
Paid vacation time
Paid holidays
Paid paternity/maternity leave
401k match
Life insurance
Cell Phone Allowance
Vehicle or Vehicle Allowance per company discretion
Advancement Opportunities
Other work perks include, team bonding events, company retreats, leadership development programs, mentorships, and more
NEXT STEPS
Our recruiting company specializes in just Sales, Marketing, and Leadership/Management roles. We also focus on certain industries, including construction and restoration.
As such, we encourage you to apply and to give us the opportunity to learn more about you and your career goals – whether this role or with other clients in our network.
GENERAL OVERVIEW
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