QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying)
Our client, a leading North American restoration and reconstruction company, is launching a new branch in Surrey, BC. This is an incredible opportunity to join a brand new team and be part of establishing our presence in this market as a Lead Mitigation Technician.
THE WHO:
Our client is an industry leader with a 50+ year legacy, serving over 400 markets across North America.
They are the trusted partner for insurance providers and commercial properties, helping communities recover from disasters.
THE WHAT:
As a Lead Mitigation Technician, you'll be on the front lines of disaster recovery, leading teams in emergency response and restoration efforts for properties damaged by water, fire, and other disasters. You'll supervise crews, mentor junior technicians, and ensure exceptional service delivery while maintaining the highest safety and quality standards.
This is more than just a technical role - it's a leadership opportunity to make a real difference in your community while building a rewarding career with clear advancement potential.
MUST HAVES:
High School Diploma or GED
Valid driver's license with clean record
Ability to lift 75 lbs frequently
3-5 years restoration/mitigation experience
Previous leadership or supervisory experience
Strong customer service background
Comfort with technology (iPhone, iPad, restoration software)
Ability to work in emergency response situations
Willingness to work nights/weekends and participate in on-call rotation
IICRC certifications preferred (Water Damage Restoration, Applied Structural Drying)
THE WHY:
Join a growing company that invests heavily in its people through paid training, certifications, and clear career advancement paths. This is an opportunity to be part of a new branch launch while having the backing of an established industry leader. As a Lead Technician, you'll be positioned for rapid advancement into management roles.
THE WHERE:
Surrey, BC location. This position requires mobility throughout the Surrey area to respond to emergency situations and oversee multiple job sites.
THE HOW:
There are three key strategic initiatives that this person will be initially tasked with:
Establishing operational excellence standards for the new Surrey branch through exceptional emergency response times, quality control, and crew performance management
Leading and developing a high-performing team through hands-on training, mentorship, and creating accountability systems for junior technicians as the branch grows
Building and maintaining strategic relationships with insurance partners and commercial clients while representing technical expertise and service excellence in the Surrey market
THE NUTS & BOLTS:
Compensation range is $18.00 - $32.00 per hour, plus comprehensive benefits including medical, dental, vision, paid holidays, vacation & sick days, 401(k), company cell phone, and performance bonus opportunities.
Lead Mitigation Technician
JOMBINE & OUR CLIENT
We are Jombine – a network of recruiters changing the way we get hired. We represent great Culture-First companies across the US & Canada, including for this role.
Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. Learn more at www.jombine.com.
THE COMPANY & TEAM
Our client is one of North America's most trusted names in property restoration and reconstruction, with a legacy spanning over five decades. As they launch their newest branch in Surrey, BC, they're seeking exceptional leadership talent to join their founding team.
Even better - this is an industry that truly serves its community. The restoration and reconstruction industry comes alongside property owners during unexpected hard days - floods, fires, mold, and more. Imagine a family displaced from their home due to water damage, or a business forced to close due to fire damage. These are the moments where our client steps in to restore not just properties, but peace of mind.
WHO WE’RE LOOKING FOR
We're seeking a proven leader with restoration experience, strong supervisory skills, and a passion for developing teams, who thrives in emergency situations and takes pride in delivering exceptional results while mentoring the next generation of restoration professionals.
AN IMPACTFUL OPPORTUNITY FOR AN AMBITIOUS, COMPASSIONATE, & SKILLED LEADER
Lead your community's recovery as a Lead Mitigation Technician with a leading restoration company, where you'll command emergency response teams and mentor the next generation of restoration professionals. This exciting leadership opportunity to help establish our new Surrey branch offers advanced certifications, clear advancement paths into management, and the chance to build a meaningful career where every day brings new challenges and the satisfaction of leading teams that help people recover from their darkest moments.
YOUR DNA
You are a proven leader who thrives in high-pressure situations. When emergencies strike, you don't just respond - you lead the charge, organize teams, and deliver results that exceed expectations.
You bring a "lead from the front" mentality and exemplary work ethic. You understand that true leadership means rolling up your sleeves alongside your team while maintaining the vision and standards that drive exceptional results.
You are technically proficient and strategically minded, understanding that proper documentation, communication, and systematic approaches are as crucial as the physical restoration work.
You have natural leadership qualities and a passion for developing others. You know that building strong teams delivers better results for customers in crisis, and you take pride in seeing your team members grow and succeed.
You maintain composure and empathy when dealing with customers experiencing stressful situations, being both a technical expert and a source of reassurance while ensuring your team provides the same level of care.
You are a mentor and coach at heart. You understand that your success is measured not just by what you accomplish, but by how effectively you develop and inspire those around you.
THE DAY TO DAY
Lead emergency response teams for water, fire, and storm damage situations
Supervise and coordinate multiple technicians across job sites
Conduct advanced damage assessments and moisture inspections
Operate and train others on specialized restoration equipment
Oversee controlled demolition and complex restoration procedures
Maintain detailed project documentation and crew accountability
Lead and mentor junior team members through hands-on training
Ensure quality control and safety compliance across all projects
Maintain vehicles, equipment, and crew performance standards
Provide exceptional customer service while managing client expectations
Report progress and challenges to branch management
Assist in crew scheduling and resource allocation
REQUIRED SKILLS & EXPERIENCE
High School Diploma or GED
Valid driver's license with clean record
Physical ability to lift 75 lbs frequently
3-5 years restoration/mitigation industry experience
2+ years leadership, supervisory, or crew lead experience
Customer service experience
Technology proficiency (smartphones, tablets, computers)
Ability to work flexible hours including nights/weekends
Strong communication and interpersonal skills
Demonstrated ability to train and develop team members
Preferred Qualifications:
IICRC certifications (Water Damage Restoration, Applied Structural Drying)
Experience with restoration management software
Previous experience as crew chief or team lead
Knowledge of insurance claim processes
Advanced technical certifications in restoration specialties
Physical Requirements:
Ability to work in various positions (standing, crouching, kneeling)
Capable of working in confined spaces
Comfortable working at heights
Able to work in potentially hazardous environments with proper safety equipment
TRAINING & DEVELOPMENT
Our client believes in growing their own talent and provides:
Paid IICRC certification training
Advanced leadership development programs
Monthly cross-training opportunities
Management track mentorship opportunities
Technical specialist certifications
SALARY & BENEFITS
Compensation range: $18.00 - $32.00 per hour
Our client provides a comprehensive benefits package, including:
Medical, dental, and vision coverage
Paid holidays
Vacation time
Sick leave
401(k) program
Company cell phone
Enhanced performance bonus opportunities
Leadership advancement opportunities
Our client also provides:
Ongoing training and certification opportunities
Company vehicle for work use
Required safety equipment and gear
Team events and recognition programs
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NEXT STEPS
If you're ready to lead the charge in making a difference in your community while building a rewarding leadership career with unlimited growth potential, we want to hear from you. Apply now to join our founding leadership team in Surrey and help us establish a new standard of excellence in property restoration.