JOMBINE & OUR CLIENT

We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. Learn more at www.jombine.com.

THE COMPANY & TEAM

Our client is one of the top restoration and reconstruction companies in the DC metro area, operating as part of a network of over 370 branches across North America. For over 50 years, they've helped property owners restore their properties and lives after disaster strikes.

Even better - it is in an industry that truly serves its community. The restoration and reconstruction industry comes alongside home and business owners during unexpected hard days - floods, fires, mold, and more. Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe that floods a home and displaces a family.

A GREAT OPPORTUNITY FOR A MOTIVATED, MISSION-MINDED, & PEOPLE-FIRST PROJECT LEADER

An impactful opportunity for a detail-oriented, hands-on leader who can effectively manage a strong team and multiple projects simultaneously, maintain excellent customer service, and ensure projects are completed efficiently and profitably.

WHO WE'RE LOOKING FOR

As Director of Emergency Services, you will oversee three key verticals: contents restoration, residential emergency services, and commercial emergency services. This role combines strategic leadership with operational excellence, requiring someone who can balance P&L management with team development and customer service.

The Day to Day:

• Lead and develop teams across all three service verticals

• Drive profitability through analysis of sales and margin

• Maintain relationships with insurance carriers and third-party administrators

• Ensure compliance with company policies and industry standards

• Resolve escalated customer service matters

• Coordinate between departments and ensure proper communication

• Participate in leadership meetings and financial reviews

• Oversee recruitment and development of both technicians and sub-trades

YOUR DNA

• You are a progressive, forward-thinking leader who embraces technology and innovation. You get energized by numbers, understanding both job accounting and company accounting, and can translate that knowledge into actionable strategies.

• You bring a blend of operational excellence and strategic vision, comfortable managing both the day-to-day demands of a $9M division while driving toward ambitious growth goals.

• You are a player-coach who thrives in a high-autonomy environment. You understand that different team members need different levels of support and can adapt your management style accordingly.

• You're tech-savvy and excited about the role AI and new technologies will play in transforming the restoration industry. You're not just keeping up with industry changes - you're helping drive them.

• You understand the delicate balance of maintaining a strong residential service foundation while growing commercial capabilities. You know how to manage both sides of the business effectively.

This position requires a leader who can:

• Manage a 24/7/365 emergency response operation

• Balance the demands of residential and commercial clients

• Drive growth in the commercial sector while maintaining residential excellence

• Build and maintain strong teams in a challenging labor market

• Implement and optimize operational processes

• Ensure high standards of customer service and technical excellence

EDUCATION & EXPERIENCE:

• Minimum 2 years of management experience in restoration or construction

• Strong understanding of P&L management and job accounting

• Experience with industry software (Dash/CoreLogic, Xactimate)

• IICRC designations preferred

• Bachelor's degree preferred but not required

• Knowledge of Microsoft Office applications

PREFERRED:

• Commercial restoration experience

• Strong accounting/business background

• Experience managing teams in a franchise or multi-location environment

• Track record of growing

COMPENSATION & BENEFITS

Base salary of $110,000-$120,000 with potential for strong bonus based on volume and margin (higher base possible for exceptional candidates).

• Comprehensive benefits package including:

  • Medical, dental and vision plans

  • Paid vacation and holidays

  • Company car

  • 401k with company match

  • Life insurance

  • Professional development opportunities

  • Education & certification reimbursement

  • Additional performance-based incentives

This role offers a unique opportunity to join a growing organization where your growth and compensation is directly tied to your ability to drive departmental success.

NEXT STEPS

If you are ready to play a crucial role in a growing company and are excited about leading the growth this vertical, this role is for you.

Apply here and let's discuss how you can play a pivotal role in our client's future success.