QUICK OVERVIEW - TL;DR (please read this section to ensure your fit before applying)
Our client, a leading restoration and reconstruction company, is seeking a Director of Operations to oversee their Emergency Services and Mitigation divisions. This pivotal leadership role will drive operational excellence, growth, and profitability while managing the emergency services and mitigation teams.
THE WHO:
Our client is one of the largest independently owned restoration companies in their network, with 80+ team members in their flagship Houston location.
As part of a network of 300+ locations across North America, they combine the resources of an industry leader with the entrepreneurial spirit of a scaling operation.
THE WHAT:
You will be the operational cornerstone of the organization, overseeing both Emergency Services and Mitigation divisions across it's Houston branch.
This role requires a unique blend of technical expertise, operational leadership, and strategic vision - someone equally comfortable analyzing P&Ls as they are directing emergency response operations or implementing process improvements across multiple markets.
MUST HAVES:
7+ years of restoration/mitigation experience, with 3+ years in senior leadership
Strong P&L management and multi-location operational expertise
IICRC certifications (WRT required, additional certifications preferred)
Experience with industry software (Xactimate, Encircle, CoreLogic)
Proven track record of driving operational excellence in a competitive market
Data-driven mindset with strong process implementation experience
Background in both residential and commercial restoration
THE WHY:
Join an operation that's experiencing significant year-over-year growth.
You'll have P&L responsibility, autonomy to drive results, and the opportunity to shape the future of a market-leading organization.
This role offers the perfect blend of strategic leadership and operational execution in an industry that truly serves its community.
THE WHERE:
Based in Houston, Texas (4th largest city in US).
The role operates from a 90,000 square foot flagship office in Houston.
THE HOW: Three key strategic initiatives that this person will be initially tasked with:
Operational Integration & Excellence: Develop and implement standardized processes across all four locations while respecting unique market dynamics, focusing on efficiency, quality control, and profitability metrics.
Team Development & Performance Optimization: Build and execute comprehensive training and development programs across both Emergency Services and Mitigation divisions, establishing clear performance metrics and accountability systems.
Market Growth & Revenue Enhancement: Drive strategic growth initiatives to increase market share and revenue across all locations, with specific focus on commercial opportunity expansion and operational efficiency improvements.
THE NUTS & BOLTS:
Base salary range of $80,000-$100,000 with strong bonus potential based on divisional performance.
Total expected OTE comp of $120,000-$150,000 in the first year.
Comprehensive benefits package included.
Director of Operations
JOMBINE & OUR CLIENT
We are Jombine – a network of recruiters changing the way we get hired. Our approach is to equip companies with an innovative platform to find the right candidates for their unique culture, job fit, and team dynamics. Learn more at www.jombine.com.
THE COMPANY & TEAM
Our client stands as one of the most respected names in property damage restoration, operating four strategic locations across the Southeast and Mid-Atlantic regions. Their flagship Houston operation, housed in a 90,000 square foot facility, leads their network in both size and revenue, generating over $20M annually with a team of 80+ professionals.
Even better - they operate in an industry that truly serves its community. The restoration and reconstruction industry comes alongside home and business owners during unexpected hard days - floods, fires, mold, and more. Imagine a restaurant kitchen fire that closes the business and 50 employees are now temporarily out of work. Or a broken pipe that floods a home and displaces a family. These are just a few examples of how our client steps in and serves their communities with steadfast service through innovative solutions and comprehensive support.
Their culture is distinctly performance-driven, built on core values that include "Deliver What You Promise," "Respect the Individual," "Have Pride in What You Do," and "Practice Continuous Improvement." Each location maintains its unique identity while operating under these unified principles.
A GREAT OPPORTUNITY FOR A DATA-DRIVEN, RESULTS-ORIENTED OPERATIONS LEADER
An impactful opportunity for a detail-oriented, hands-on leader who can effectively manage multiple projects simultaneously, maintain excellent customer service, and ensure projects are completed efficiently and profitably.
WHO WE'RE LOOKING FOR
We're seeking an exceptional operations leader who combines the technical expertise of restoration with the business acumen of a P&L owner and the leadership qualities of a true "captain." The ideal candidate will be deeply data-driven, with a proven track record of implementing processes and driving measurable results across multiple locations. You understand both the science of restoration and the art of leading teams.
Most importantly, you're a polished professional who can seamlessly transition from analyzing KPIs in the boardroom to directing emergency response operations in the field. If you have restoration experience, hold key industry certifications, and have a history of driving operational excellence in a competitive market - while maintaining the humility to roll up your sleeves and lead from the front - we want to talk to you.
QUALIFICATIONS
7+ years of restoration/mitigation experience
3+ years in senior leadership role
IICRC WRT certification required
Additional certifications (ASD, AMRT) strongly preferred
Bachelor's degree preferred
Proven experience managing multi-location operations
Strong command of industry software platforms
Track record of driving growth and operational excellence
YOUR DNA
You are the embodiment of operational excellence - a leader who combines technical expertise with business acumen and people leadership skills.
You are data-driven to your core. You don't just understand KPIs; you live by them, using metrics to drive decisions, improve processes, and achieve results. Your leadership style is built on accountability and measurable outcomes.
You're a proven "captain" who leads from the front. You don't just delegate; you dive in, understand the details, and guide your team through both strategy and execution. You're not a navigator or backseat commentator - you're the person making things happen.
You bring a polished, professional presence that commands respect across all levels of the organization. Your communication style is clear, direct, and effective, whether you're presenting to executives or training field teams.
You thrive in fast-paced, competitive environments. You understand that in the restoration industry, every minute counts, and you've built your reputation on delivering results under pressure.
You are process-oriented but adaptable. While you believe in standardized systems, you also understand that different markets require nuanced approaches. You know how to maintain consistency while allowing for necessary market-specific adjustments.
THE DAY TO DAY
Operational Leadership
Direct oversight of Emergency Services and Mitigation divisions
Drive operational efficiency and profitability through data-driven decision making
Implement and maintain standardized processes across all locations
Ensure compliance with company policies and industry standards
Financial Management
Manage P&L responsibility for both divisions across all locations
Drive revenue growth and margin improvement initiatives
Review and approve major estimates, budgets, and change orders
Monitor and optimize job profitability and labor efficiency
Team Development
Lead and develop teams across multiple locations
Implement comprehensive training programs for all levels
Create and maintain performance metrics and accountability systems
Foster a culture of continuous improvement and excellence
Market Growth
Identify and capitalize on market opportunities
Drive commercial business development initiatives
Maintain and enhance relationships with key stakeholders
Ensure competitive advantage in each market
Quality Assurance
Establish and maintain quality control standards
Ensure IICRC S500 standards adherence
Perform regular audits and site visits
Drive process improvements based on data and feedback
COMPENSATION & BENEFITS
Base salary range of $80,000-$100,000 with performance-based bonus structure. Total expected OTE comp of $120,000-$150,000 in the first year.
Comprehensive benefits package including:
Medical, dental and vision plans
Paid vacation and holidays
401k with company match
Life insurance
Professional development opportunities
Education & certification reimbursement
Company car or car allowance
Technology and equipment allowance
Additional performance-based incentives
NEXT STEPS
If you are ready to take on a pivotal leadership role in a growing organization and are excited about driving operational excellence across multiple markets, this role is for you.